Support

1. Contact us

Email: support@turnpoint-labs.com

To help us resolve your issue quickly, please include the email address you signed up with, your device and OS version, the app version (Settings → About), and a description of the problem. Screenshots are welcome.

We typically respond within a few business days.

2. Send feedback from the app

In the app, go to Settings → Support to send feedback or report a bug. You can attach screenshots to help us understand the issue.

3. Common topics

Sign-in: OurFolio uses email or Apple/Google sign-in. If a verification code doesn't arrive, check your spam folder and try again.

Uploads: Large photos and videos may need to finish downloading from iCloud before they can be uploaded. Keep the app open on a stable connection while uploads complete.

Sharing & groups: Posts are visible only to the groups you choose. The group owner controls who can see each post.

Subscriptions & billing: Purchases and renewals are handled by the App Store or Google Play. Manage or cancel anytime in your store account settings.

4. Account & data deletion

You can delete your account in Settings → Account → Delete account, or by email. For details on what is deleted and retained, see our Account & Data Deletion page (https://our-folio.com/delete-account).

5. Privacy & terms

See our Privacy Policy and Terms of Service for how we handle your data and the rules of using the Service.